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Security & Privacy

Privacy commitment

To offer you a better service, we need to collect certain personal information such as your full name, age, address, email address, telephone number, credit card details, which are necessary to process your quote or booking requests.

According to the article 27 called « Electronic and Freedom Law » dated January 06th, 1978, we mention with an asterisk which are the mandatory elements we need in order to process and fulfill your order and booking.

When do we ask for personal information?

- when you request a quote or a booking with Novela Cuba via our website or directly from our customer service team; by email, letter, fax, or telephone,

- when you subscribe to our newsletter, enter contests or sign up for special offers,

- when you participate in surveys or when you send suggestions to us.

According to the law « electronic and freedom » dated January 06th, 1978, you have the right to access and rectify all data concerning you. Therefore, you may demand to correct, complete, clarify, update or remove any information concerning you which is inexact, incomplete, outdated or of which the collection, use, communication or preservation is prohibited. For more details, please email info@novelacuba.com

How do we use your personal information?

We use your Personal Data to:

- Process your order. We share certain information with the partners companies which provide car rental, hotel and bnb services to you. We only disclose the necessary information to process you reservation request.

- Ensure processing and administrative management, and for internal analysis.

In accordance with relevant legislation regarding unsolicited emails, the Personal Data you provide to us may be used to send you information about special offers and promotions, and news about Novela Travel’s services.

All the data collected remain strictly confidential and only for Novela Travel’s internal use. We do not trade files or confidential customer information.

Security of credit card payment

Is your payment secured?

Novela Cuba is very careful about the protection of collected personal information. To guard against any eventuality, we use the SSL system to ensure the payment security.

When you pay by credit card, you enter your card number, its expiry date and cryptogram. Different access authorizations through servers are then performed to verify the data in order to prevent abuse and fraud. Therefore the server is directed in encrypted mode with the credit card information encrypted by the SSL system. No data passes in the clear on the website.



These icons, appearing at the bottom of the page, indicate that you are on a secure web page. You can notice the “https://” (secure http) shown in the browser’s address bar which also indicates that you are on secure pages.

If, despite all these precautions, an incident occurs because of transaction error on our site which should result from a technical problem, your bank should refund the amount debited.

If you have a doubt, we are at your disposal at any time to counsel you. You can also reach us directly by calling +33 (0)1 40 29 40 94.